Due to the personalized or digital nature of our products we do not accept returns or exchanges unless printing errors from our providers. We only replace items if they are defective or damaged. In this case, you will have a choice of a refund or a reprint. Please contact us as soon as possible as to how the return should be handled prior to placing the items back in transit to Printolife. To expedite your request, please include your order number, a brief description of the problem, a photo illustrating the issue (it must also be in the original packaging), your preference for a replacement or a refund. We do not accept refunds if you change your mind.
Each item will be inspected for damage upon receipt and then a refund decision will be made at that time. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If an order is not delivered per published timelines and/or returned to Printolife due to an incorrect or insufficient shipping address, the client is not eligible for a refund.
Unfortunately, sale items cannot be refunded.